We’re the customer-intelligence driven engagement company.

We build bonds. Bonds build lasting growth.

Bond helps brands understand customers deeply and act on what truly drives loyalty and value.

Powered by Bond Intelligence, Bond helps brands achieve sustained growth by providing measurable insights, strategy experiences and enabling technology rooted in an unmatched understanding of customer needs and expectations.

Designing and delivering customer-intelligent-driven loyalty and engagement that creates lasting value.

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Using behavioral insight and practical tools, we help brands design and improve experiences across customers, employees, and partners, ensuring experiences live up to their promise.

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Building the loyalty platforms that power modern programs and integrating them across existing systems to support long-term performance.

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Designing CRM strategies and lifecycle communications that scale engagement and support smarter targeting across channels.

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Creating and operating the campaigns, experiences, and events that puts engagement in front of customers.

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Work that moves beyond reporting to reveal the signals that drive customer behavior and performance.

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Bond creates loyalty and sustained growth for
the world’s most admired brands.

Bond Intelligence unites customer data, research, and behavioral insights into one, actionable view. So brands can pinpoint what drives loyalty and how to focus investment so that every engagement is measurable.

Zero

Party Data

Most robust zero-party data on customer attitudes, attributes, comprehension, and motivations.

1 st

Party Data

Observed first-party behaviors across dozens of programs across multiple categories.

3 rd

Party Data

The broadest spectrum of permissioned proprietary & partner third party data on promotional, participation and purchase patterns such as: full funnel engagement signals and full wallet.

15 Years

of Emotional Loyalty Data

The largest longitudinal baseline dataset on customer loyalty and engagement, with the scale and depth to be used as training data for future AI models.

Bond AI

AI Built for Loyalty Outcomes.

Proprietary AI tools and integrations allowing brands to accelerate insight and decision-making at scale.

Human Insight

The Bond Behavioral Institute

The latest thinking from academia and AI research, integrated with behavioral science and applied through evolving frameworks, proprietary data, and industry incubations.

What clients are saying

Bond’s expertise across every facet of loyalty is exceptional. Their strategies are thoughtful, precise, and always actionable. As a result, we’ve been able to build out comprehensive strategies and implementation plans and bring them thoughtfully to life. We’ve seen a positive impact on our client experience and continue to be impressed with their recommendations.