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Build Stronger Bonds.

We’re the customer-intelligence driven engagement company.

Our work produces stronger brand loyalty, more advocacy and lasting growth.

Powered By Bond Intelligence.

We know customers. We study their behavior, how they interact, where they spend their money, how they engage with brands and what makes them stay.

We build Bonds.

Bonds build lasting growth.

Our Intelligence and Integrated Growth Solutions Set Us Apart.

From our advisory teams, our CX & HX teams, our proprietary loyalty technology platforms, our AI powered tools and our operations teams, Bond Intelligence powers everything we do.

This makes us the best advisors, builders, operators and most importantly, your customer growth partners.

What We Do.

No matter where you are in your customer engagement and loyalty journey, we can help.

  • No matter where you are with your customer engagement and loyalty journey we can help. From design and build, evaluation, optimization and any where in-between we can help to maximize your programs.

  • We’re not only advisors, builders and operators but we also have the technology that powers brands loyalty programs and data. With our industry leading Synapze LX Loyalty Cloud Platform powering your loyalty programs , our Synapze XI intelligence layer or our AI tools integrating with your current technology, we can help.

  • Thinking of how your customers and employees interact with your brand at every step with those moments that matter is critical. Our dedicated CX & HX teams help you ensure you are making an impact where it counts.

  • From the creative and strategy that fuels your engagement programs, the branding your customers see or the events you run to engage stakeholders inside and outside your company. We are also operators and can help to power the execution and impact of your brand.

  • From market insights, customer intelligence and more, our dedicated analytics and research teams are here to support your business. Connecting the dots and helping ensure you have the right information to make impactful decisions that create lasting growth. Also known for The Bond Loyalty Report done in partnership with Visa which is one of the longest standing and most comprehensive usable data sets when it comes to customer loyalty and behavior in the world.

  • Our creative agency supporting our work. Experts in both the science of loyalty and the art of engagement to integrate the creative execution and strategy of brand programs that make an impact.

We work with many of the largest and most innovative brands in the world.

Bond partners with the brands that make an impact.

These are just a few of the amazing clients we partner with:

  • “Working with Bond is seamless—they take the time to truly understand your business and operate as an invested partner at every stage. From defining project needs to identifying key deliverables and potential pitfalls, they work alongside you to shape a clear and effective path forward. In our journey to better understand our customers, Bond built a multi-attribute segmentation and continuously refined the approach to fit our internal ways of working and evolving priorities. Since then, they’ve remained deeply involved, helping us drive adoption and remove roadblocks during critical moments. Across all levels—from senior leaders to analysts—the Bond team consistently shows up as thoughtful, collaborative partners. They make themselves available through ongoing check-ins and informal updates while staying focused on key milestones and deliverables. We’re grateful to have them by our side.”

    Stephanie Duffy, Principal Engagement Marketing Manager at Adobe

  • "Throughout my professional journey, I've had the opportunity to work with numerous agency partners, yet my benchmark for excellence remains the Bond team. Bond consistently delivers exceptional work, all while fostering a truly enjoyable and collaborative working relationship. Our projects frequently evolve, and the Bond team navigates these shifts with agility and a level of flexibility that is unparalleled in the industry. The programs that Bond has launched for Ford are impactful and help us to achieve key business outcomes including training and developing our dealership teams to deliver better experiences for guests. Their commitment to excellence is unwavering, and they demonstrate a dedication to upholding the company's reputation. The Bond teams I've partnered with are organized, incredibly detail-oriented, and proactively resolve challenges, often before they come to my attention. I confidently recommend Bond to any colleague in search of a truly outstanding agency partner."

    Jaelen Brumfield, Global Dealer Diversity Manager at Ford Motor Company

  • "The level of expertise in Bond’s repertoire is exceptional. They have experts across every facet of Loyalty and beyond. As a result, we’ve been able to build out comprehensive strategies and implementation plans and bring them thoughtfully to life, positively impact our client experience with speed and precision. I’ve worked with Bond on multiple projects and initiatives, and continue to be impressed with their final recommendations. They are always relevant and actionable, and reaffirm the perspectives of our teams and clients have been heard."

    -Jody Meister, Sr.Director, Loyalty at Sephora

  • "Bond helped us identify who is in our customer base and how we can address key issues with them. Bond helped us identify what we needed to do with the project, built an entire segmentation model to deliver it, and then helped us work through what we could bring to market. Working with them has been absolutely amazing, they have been flexible, adaptive to our changing needs and creative in coming up with new ideas about how we can deliver the best experience for our customers. I'm excited to have worked with them on this project and continue to work with them in the future"

    -Lauren Brown, Head Of Engagement Marketing at Adobe