Perspectives
Double-Double Down: Bond’s Take on Canadian Tire & Tim Hortons’ New Linked Loyalty Partnership
Ankur Kamath – Sr. Consultant, Strategic Advisory, Bond
Tim Hortons and Canadian Tire have launched Canada’s first major QSR-retail coalition, linking Tims Rewards and Triangle Rewards. Triangle members can now earn Canadian Tire money on eligible Tim Hortons purchases, expanding the value proposition and connecting two everyday spend categories. This move creates a powerful model to drive greater engagement and incremental spend for both Brands.
Canadian Tire x Tim Hortons: What Caught Our Attention
Beyond bringing together two iconic Canadian brands, this partnership demonstrates strong strategic alignment and customer relevance. Bond's Wallet IQ* data reveals that these brands share a highly overlapping customer base, with a significant portion engaging with both. Customers who interact with both Brands demonstrate meaningfully higher value than those loyal to only one, underscoring a powerful opportunity to drive incremental growth through a shared loyalty strategy.
*Wallet IQ is Bond’s proprietary aggregator of financial data and consumer spending patterns, so that you can discern the brand loyalists from the brand drifters. Gain insights with AI models that analyze financial data to predict brand wallet composition and competitor share, identifying opportunities for “Bendable Spend.”
The partnership is part of Canadian Tire's broader True North initiative, which emphasises data-driven customer relationships and expanded Triangle Rewards integration. At Bond, as builders, advisors, and operators of customer engagement solutions, we believe the most successful brands leverage customer-intelligence-driven strategies to deliver seamless, connected experiences across the entire journey. This collaboration is a strong example of the sophisticated, data-led partnership model that signals the next evolution of loyalty program design and execution, one that forward-looking brands should be evaluating to stay competitive.
Strategic Positioning for Canadian Tire
With approximately 12 million members and 7 years in market, Triangle Rewards faces the natural growth challenges that we see with program maturity where organic member acquisition and engagement naturally slow down over time.
The macroeconomic context makes this timing particularly strategic. Consumer confidence remains low due to ongoing economic and political uncertainty, leading to constrained spending growth.
Bond’s Wallet IQ data shows that wallets are expected to continue fragmenting as competition for share of wallet persists in the face of external battlers. Per category, an additional 0.3 brands sharing spend is expected to lead to an 8% decline in average spend per brand. Our guidance to both mature and growing brands is to leverage loyalty partnerships as a means of providing "everyday value" beyond their owned interactions, increasing relevance and giving customers reason to consolidate more of their spending with the brand.
For Canadian Tire specifically, partnerships serve multiple strategic purposes. They provide an acquisition channel for potential members who might not have seen enough value in Triangle Rewards as a standalone retail program. By partnering with high-frequency categories like Tim Hortons, Triangle can accelerate value accumulation for engaged members. Bond Data Lake benchmarking shows that linked-loyalty partnerships yield meaningful frequency gains of 20% to 30%, making this approach particularly valuable for mature programs.
This partnership also increases the utility of the Triangle Rewards program for Canadian Tire’s less engaged customers by accelerating their points earning. The ability to earn on Tim Hortons purchases boosts the likelihood of reaching a first redemption at Canadian Tire, an inflection point that our loyalty intelligence expertise consistently shows drives a high double-digit lift in members’ spend in the months that follow redemption.
While the current partnership details only allow Triangle Rewards members to earn CT (Canadian Tire) Money on Tim Hortons purchases, there can be opportunities for cross-program currency usage. Doing so could lower the cost-per-point for Canadian Tire by introducing lower cost redemptions introduced through the Tim Hortons ecosystem. However, this does come with a few considerations, which are the impact on points liability and members passively earning points. Brands will have to ensure that the new points being issued aren’t dilutive and employ tactics to drive active engagement with the program and actively manage the points liability on their balance sheet.
Where this partnership becomes especially powerful is in data-sharing. Canadian Tire and Tim Hortons' overlapping footprints (thousands of coffee shops adjacent to Petro-Canada and Canadian Tire Gas+ stations) create a rich environment for customer intelligence. For example, shared data can reveal whether a Saturday morning fill-up includes a Tim's stop, or whether weekend errands bypass the coffee occasion entirely. These insights allow both brands to better understand the journeys of their shared members, optimise cross-promotions, and design loyalty offers that influence not just category spend, but broader consumer routines.
This type of intelligence is what makes partnerships more than symbolic. It's what enables Triangle to deepen its relevance and fuel smarter, data-driven decision-making across promotions, merchandising, and product innovation. Beyond the operational benefits, this positioning also helps Triangle compete with PC Optimum's grocery-focused rewards and Scene+'s lifestyle approach by adding another daily-use category.
Value Creation for Tim Hortons
While With affordability continuing to be a key issue for consumers, Canadians are being cautious with their discretionary dollars. This makes customer retention and share-of-wallet consolidation critical for QSR brands like Tim Hortons.
Partnering with Canadian Tire helps Tim Hortons capture a greater share of category spend among highly engaged Triangle members. Bond’s Wallet IQ data shows that many of these customers also frequent competing QSR and coffee chains, creating a strong opportunity to shift spend and deepen loyalty through partnership.
The partnership offers a cost-effective path to increased app adoption, as account linking will most likely require the Tim Hortons app. This, of course, matters; our QSR experience at Bond demonstrates that digital customers are typically 2-5x more valuable than non-digital customers due to data-driven personalization opportunities.
There's also potential for daypart expansion. While details aren't available yet, Tim Hortons could use CT Money eligibility to entice customers to trial new products or visit during new dayparts. Strategic product placement in the partnership structure could drive incremental visits beyond customers' typical coffee and breakfast runs.
The Broader Competitive Landscape
This partnership accelerates a significant trend reshaping the Canadian market: the evolution toward coalition-style loyalty ecosystems. Canada's partnership landscape is becoming increasingly sophisticated, with programmes stepping up to provide more comprehensive value to customers. While PC Optimum has partnered with DoorDash and Scene+ has diversified into lifestyle categories, Triangle Rewards' entry into the QSR space signals an intensifying race to own customer relationships across life moments.
Brands that remain isolated within single-category silos risk losing relevance as consumers increasingly gravitate toward programs offering comprehensive everyday value and meaningful cross-category rewards. The 2024 Bond Loyalty Report finds that 76% of members agree that partnerships make them more likely to do business with a brand.
Takeaways for Forward-Thinking Brands
By focusing on Strategic Partnerships, Measuring what Matters, and Seamless Execution Excellence, brands can ensure their Loyalty solutions deliver true business impact—not just activity. At Bond, we help clients make this a reality through our end-to-end engagement consulting:
Partner Identification and Evaluation: Our Partner Prism tool, powered by Bond Intelligence, combines zero-party data on customer attitudes and motivations, first-party data from operating programs, and comprehensive third-party insights, to identify and evaluate partnership opportunities that maximise share-of-wallet consolidation.
Strategic Partnership Design: We build partnership strategies aligned to business goals, grounded in behavioural economics, and designed to drive incremental customer value.
Financial & Behavioural Measurement: We design measurement plans that go beyond participation metrics to capture incremental lift, CLV impact, and partner ROI, so that you can optimize and scale with confidence.
Go-to-Market Excellence: Ensuring you have clear messaging that upholds each brand’s identity while driving awareness of the value proposition, app and tech integration requirements, and omnichannel operational launch strategies.
Reach out here to discuss how we can help your brand unlock new sources of customer value and loyalty growth through partnerships.