Human & Customer Experience
Turning human understanding into business growth.
Who we are
We help organizations create lasting value through better customer and employee experiences.
We design experiences that work the way people actually do. By combining behavioral science with practical implementation, we help organizations create lasting value through better customer and employee experiences.
We use proven tools, behavioral frameworks, and leading processes to turn strategy into systems that perform — not just in theory, but in practice.
How We Create Transformation
We help organizations transform their human experience through six interconnected service areas. While each addresses specific challenges, they work together to create lasting change.
Our Services
CX Vision and Alignment
Unite your leadership team around a shared vision and translate strategic goals into concrete action. We help you identify the moments that matter most and build roadmaps that bridge aspiration to execution.
Experience Design
Create products, services, and journeys that meet real human needs. We combine behavioral science with design thinking to craft experiences that drive satisfaction, efficiency, and growth.
Organizational Design
Build the operating model and capabilities needed for experience excellence. We help you align structure with strategy, optimize processes, and create governance that puts customers at the center.
Customer Experience & Strategy
Understand your market at a deeper level through behavioral insights and systematic listening. We help you see which customers drive growth, what they truly value, and how to win their loyalty.
Value Proposition Development
Transform insights into innovative solutions that customers actually want. We help you identify opportunities, generate concepts, and validate ideas before committing to major investment.
Organizational Transformation
Drive lasting change that shifts behaviors, not just processes. We help you activate culture, engage employees, and build the capability to sustain improvements long after consultants leave.
Key elements of our approach
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Our proprietary approach to experience transformation focuses on the touchpoints that disproportionately drive satisfaction, loyalty, and growth. Instead of trying to fix everything, we help you identify and perfect the moments that truly matter to your customers and employees.
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A comprehensive diagnostic that assesses the health of your employee experience across behavioral signals, revealing where clarity, consistency, and momentum break down — and exactly how to fix it.
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Our maturity model and dashboard framework that connects experience efforts to business outcomes, showing you where you are today and the specific steps to reach the next level.
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Grounded in behavioral science and organizational psychology, our proven change model drives real behavior shift through aligned leadership, focused reinforcement, and measurable traction.
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The foundation of how we work, bringing together academic rigor and real-world insight to understand what drives behavior — and how to shift it. Our behavioral scientists power everything from strategy to systems with cutting-edge research and application.
Bond Human Experience at a Glance.
Global Reach
4 continents served
15 languages served
Our Team
55+ coaches, trainers and facilitators globally
48+ strategists, designers, project managers, specialists
Annual Impact (Average Year)
137 HX clients served
9,000 coaching hours delivered
19,820 training hours delivered
63 co-creations led
72 journey maps created