About Us

A leading customer experience, loyalty, and growth firm.

Bond generates growth for clients by creating enduring relationships between people and brands based on intelligent connections and engaging experiences. Bond serves clients globally with customer experience and loyalty solutions that enable brands, customers, employees, partners, and the communities they serve, to experience the benefits of growth.

Bond generates growth for clients by creating enduring relationships between people and brands based on intelligent connections and engaging experiences. Bond serves clients globally with customer experience and loyalty solutions that enable brands, customers, employees, partners, and the communities they serve, to experience the benefits of growth. We proudly work with some of the world’s most influential and valuable brands and are recognized by Forrester and Gartner as a market leader.

800 people strong, we bring together the thought leadership of a professional services company with the hands-on project and program management capability of an integrated marketing services agency. We put our passion into action to make the world more rewarding for customers, richer and more resilient for brands and extremely profitable for our clients. We build measurable, authentic and long-lasting bonds through our combination of core offerings.

Oh, and we also like costumes.

Leadership

A great company culture is built with ideas that inspire action and spark imagination. Get to know our industry leaders who inspire and motivate us to build better bonds.

brian-kim
Brian Kim
CHIEF OPERATING OFFICER
morana-bakula
Morana Bakula
EXECUTIVE VICE PRESIDENT, STRATEGY & SOLUTIONS
sean-claessen
Sean Claessen
CHIEF STRATEGY OFFICER
Francis Silva
Francis Silva
EVP, ANALYTICS AND TECHNOLOGY
maria-pallante
Maria Pallante
EXECUTIVE VICE PRESIDENT, CLIENT OPERATIONS
rob-daniel
Rob Daniel
EXECUTIVE VICE PRESIDENT, CLIENT LEADERSHIP
Mary Kalkanis
Mary Kalkanis
VICE PRESIDENT, PEOPLE & VALUES
anne-bowie
Anne Bowie
VICE PRESIDENT, CLIENT LEADERSHIP
scott-robinson
Scott Robinson
SVP & EXECUTIVE DIRECTOR, THE BOND INSTITUTE
mike-mcdowell
Mike McDowell
SVP, CLIENT SOLUTIONS AND PARTNERSHIPS
bob-macdonald
Bob Macdonald
CEO
Matt Garrett
Matt Garrett
SVP, OPERATIONS
Chris Mollo
Chris Mollo
CHIEF OPERATING OFFICER, DRUMROLL A BOND COMPANY
Silvana Buljan
Silvana Buljan
MANAGING DIRECTOR, BOND EMEA
Eva Aimable-Kolosko
Eva Aimable-Kolosko
VICE PRESIDENT, OPERATIONS

Community

Giving back is a big part of Our Social Bond. We partner with some of the most inspiring organizations, both local and global, like, our local food bank, Peel Children’s Aid & other local and global charities to bring our people and partners together in support of the communities around us. We believe that as our company grows, so too do the opportunities for our people and their ability to help others.


Heritage

Edward Maritz began his St. Louis-based jewelry business in 1894. The company grew and changed significantly in the years that followed on the cusp of the Great Depression. Times were tough and the business survived by adapting. Maritz saw fit to repurpose their stock of wristwatches and began selling the engraved timepieces to companies as symbols of tenure and appreciation. The “gold watch” quickly became a badge of belonging to the companies and brands looking for alternative, non-monetary ways to recognize and reward their long-standing employees. This pivot in strategy reinvented the Maritz company and spawned what would be the foundation of the loyalty industry.

We, Bond Brand Loyalty (formerly Maritz Canada and Maritz Loyalty Marketing), pioneered and now lead the business of brand loyalty. Through insights into human nature and with a genuine respect for people, we have proven the value of loyalty in business and in people’s lives. We evolve, we reinvent, but never waver from this purpose. We proudly and passionately prove that trust, ingenuity and creativity build brand loyalty and drive real business advantages.